Director, Technology Implementations

As the Director, Technology Implementations, you will lead the end-to-end delivery of Warehouse Management System (WMS) implementations while driving consistency, scalability, and quality across deployments.

This role partners with cross-functional teams to ensure successful execution aligned with GXO standards.

Join our dynamic team and help shape best-in-class implementation strategies while advancing your leadership career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

Own the successful delivery of multiple concurrent WMS implementations from initiation through hypercare

Ensure alignment with GXO standard implementation methodologies, playbooks, and repeatable deployment models

Drive accountability across project teams to meet scope, timeline, and quality expectations

Oversee key milestones including system configuration, SIT/UAT, deployment readiness, and production go-live

Identify risks early (resource gaps, integration dependencies, vendor delays) and drive mitigation plans

Escalate critical issues to leadership with clear ownership and resolution paths

Ensure readiness across all deployment phases, including operational and IT transition

Lead and develop teams of Implementation Analysts and Integration Analysts

Define clear roles, responsibilities, and ownership across workstreams

Manage resource capacity planning and allocation across projects

Coach teams on delivery discipline, problem-solving, and stakeholder communication

What you need to succeed at GXO:

At a minimum, you'll need:

10+ years of experience in IT implementations, with a strong focus on WMS (Blue Yonder preferred)

Proven leadership experience managing multi-functional technical teams

Strong understanding of the end-to-end implementation lifecycle (design, build, test, deploy, support)

Experience with integrations (APIs, middleware such as GXO IQ / MuleSoft)

Strong stakeholder management and executive communication skills

5+ years of people management experience

Willingness to travel up to 25%

It'd be great if you also have:

Deep experience delivering large-scale, template-driven implementations

Demonstrated success driving standardization and continuous improvement in deployment models

Strong problem-solving skills with the ability to manage competing priorities in complex environments

We engineer faster, smarter, leaner supply chains.

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