Delivery Services Coordinator

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.

We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home.

Come see why our associates love working at MasterBrand.

Job Description:

The Delivery Service Coordinator is a key member of the Sioux Falls, South Dakota showroom team, responsible for overseeing the scheduling, coordination, and execution of all delivery operations.

This role ensures that products are delivered to customers efficiently, accurately, and with a focus on customer satisfaction.

Primary Responsibilities



* Coordinate delivery schedules with customers, showroom staff, and delivery teams to ensure timely service.


* Communicate proactively with customers regarding delivery status, expected arrival times, and any changes to schedules.


* Maintain accurate records of all deliveries, including dates, times, customer details, and any special instructions.


* Work closely with warehouse and logistics staff to ensure products are prepared for delivery and loaded securely.


* Resolve any delivery-related issues promptly, such as delays, damaged products, or customer concerns.


* Monitor delivery routes and optimize schedules to maximize efficiency and minimize costs.


* Ensure compliance with showroom policies, safety standards, and regulatory requirements.


* Assist in training new delivery staff on procedures, customer service expectations, and safety protocols.

Qualifications



* High school diploma or equivalent; additional education in logistics or customer service is a plus.


* Strong organizational and multitasking skills.


* Excellent communication and interpersonal abilities.


* Experience with scheduling software and basic computer applications.


* Ability to work collaboratively in a fast-paced environment.


* Problem-solving skills and a customer-focused mindset.


* Should be able to lift 40lbs


* Safe driving record and practice safe driving habits


* Knowledge of Sioux Falls area and surrounding communities is beneficial.

Key Competencies



* Attention to detail


* Time management


* Adaptability


* Teamwork


* Professionalism

Work Environment

The Delivery Service Coordinator works primarily from the Sioux Falls showroom, with occasional interactions at warehouses or customer sites as needed.

The role requires flexibility in scheduling to accommodate customer needs and delivery windows.

Impact on Customer Experience

By ensuring seamless delivery operations and proactive communication, the Delivery Service Coordinator enhances the overall customer experience, contributing to the reputation and success of the Sioux Falls showroom.

Equal Employment Opportunity

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