Issue Resolution Coord II

Ready to Keep Operations Running Smoothly?
️ Be the Backbone of Our Issue Resolution Team!

Join Us as Issue Resolution Coordinator II - Hybrid Role | Jacksonville, FL

What's in it for you?
Stay Organized: Review and resolve claim issues while documenting actions accurately across systems.
Own the Details: Write and review estimates, analyze discrepancies, and ensure fair, timely resolutions.
Be Essential: Support the claims process by applying sound judgment and problem-solving skills that help restore communities every day.

At Crawford, every claim represents a person and a community we help rebuild.

As an Issue Resolution Coordinator II, your property adjusting experience, proficiency in Xactimate and XactAnalysis, and attention to detail will keep our processes seamless and effective.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

✨ Ready to take charge of issue resolution and accuracy? Apply today and help us restore lives!


* Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.


* 2-4 years of relevant work experience in a customer service environment is required.


* Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.


* Ability to analyze and interpret contract terms and conditions


* Understanding of insurance terms, principles, concepts and practices


* Highly proficient and advanced computer skills


* Excellent attention to detail and organizational skills


* Good time management abilities


* Strong analytical and problem solving ability


* Excellent written, verbal and oral communication skills


* Good interpersonal skills


* Good negotiation skills

#LI-EC1
#LI-Remote


* Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.


* Monitors inbound assignment activity for system entry and client acknowledgement.


* Monitors inbound assignment activity for system entry and client acknowledgement.


* Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.


* Reviews ,analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition


* Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.


* Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.


* Reviews and analyzes independent reporting to i...