Administrative Assistant Level I

HC

Administrative Assistant Level I

Starting Rate: $19.52 (This rate is non-negotiable and there is a 6-month probationary period).

After hire, pay increases are dependent on length of service, advancement in the position, and other contractual factors.

This position is represented by the AFSCME union.

For more information reference the AFSCME collective bargaining agreement: Collective Bargaining Agreements 

Benefits offered for this opportunity: AFSCME Benefits Summary 

The City of Ann Arbor offers a competitive wage and benefits package including medical, vision, dental, paid vacation, sick and holiday leave.

Weekly Work Schedule: On-site; M-F 8am-5pm

Role Summary

The Administrative Assistant is responsible for providing support to the tenants, property managers, contractors, and the internal team.

This position involves answering incoming calls, greeting customers, data entry, record keeping, filing, ordering supplies, managing AAHC website, and entering work orders.

The Administrative Assistant will review applications for completeness and accuracy for our housing programs (HCV, PBV, RAD, and VASH) as well as provide information to prospective applicants.

Essential Duties:


* Coordinating the customer service aspect of the Housing Commission and/or front office.


* Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction.


* Performing administrative duties to assist The Housing Commission management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents.


* Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees.


* Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms.


* Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule.


* Entering data in physical or electronic records according to specified procedures/systems.


* Organizing data in a variety of ways to answer questions and create reports in support of management decisions.


* Answering questions and performing basic functions related to one or more municipal programs or processes.


* Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues.

Training and Experience Required:


* HS Diploma or GED equivalent


* 1-2 years of office experience/customer service or related field

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