Primary Technical Support Engineer

We're looking for a technically-minded problem solver to join our Technical Customer Care team.

If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?


* Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration


* Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies


* Work closely with internal teams to escalate complex cases and contribute technical insights to improve products


* Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?


* Active listening - intermediate level; understanding customer technical concerns to provide accurate solutions


* Customer service - intermediate level; delivering responsive support that builds trust and loyalty


* Customer support - intermediate level; managing inquiries efficiently while maintaining quality standards


* Product knowledge - developing level; applying technical specifications to real-world customer applications


* Troubleshooting - developing level; diagnosing issues systematically to resolve technical problems


* Problem solving - developing level; analyzing situations to identify root causes and effective solutions


* Communication - developing level; explaining technical concepts clearly to diverse audiences


* Product application - developing level; advising customers on optimal product use and integration

What qualifications will make you successful?


* Technical curiosity and a methodical approach to diagnosing and solving customer challenges


* Strong interpersonal skills with the ability to remain calm and solution-focused under pressure


* Eagerness to learn and grow your technical expertise through hands-on customer interactions


* Collaborative mindset with comfort working across teams to deliver seamless customer experiences

What's in it for me?


* Make a tangible impact by solving real technical challenges for customers every day


* Grow your technical skills with mentorship, training, and exposure to diverse product applications


* Join a collaborative team that values innovation, quality, and continuous improvement


* Build a rewarding career with clear development pathways in technical and customer care roles

Bring your technical talent to a team that's ready to support your growth - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an in...