Customer Service: Technical - Data Analytics and Reporting

Join our Technical Customer Care team as a Senior Engineer - where technical problem-solving meets customer impact.

You'll use your expertise to diagnose complex issues, optimize product performance, and deliver solutions that build lasting customer loyalty.

What will you do?


* Resolve technical inquiries by diagnosing issues related to product specifications, applications, and system integration


* Support customers with product selection, troubleshooting, and performance optimization


* Partner with cross-functional teams to enhance product functionality and share technical insights


* Provide coaching and guidance to team members on complex or escalated customer cases

What are the key skills we are looking for?


* Active Listening - advanced level; understanding customer needs to deliver precise technical solutions


* Communication - intermediate level; translating complex technical concepts for diverse audiences


* Troubleshooting - intermediate level; diagnosing product issues and resolving them efficiently


* Product Knowledge - intermediate level; applying deep understanding of specifications and applications


* Problem Solving - intermediate level; analyzing technical challenges and delivering effective resolutions


* Customer Service - intermediate level; ensuring seamless experiences through proactive support


* Knowledge Management - intermediate level; documenting insights to enhance team capabilities


* Time Management - intermediate level; balancing multiple priorities to meet customer expectations

What qualifications will make you successful?


* Technical expertise combined with a genuine passion for helping customers succeed


* Ability to mentor others and provide guidance on non-routine or escalated issues


* Comfort working independently while maintaining high standards for quality and compliance


* Strong collaboration skills to work across teams and drive continuous improvement

What's in it for me?


* Make a tangible impact on customer satisfaction through your technical expertise


* Growth opportunities including mentorship responsibilities and leadership development


* Collaborative culture where your insights directly improve products and processes


* Flexible work options designed to support work-life balance

Bring your technical talent to a team that values both expertise and empathy - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matters most to you.

Discover more at our Career Page.



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