Customer Success Manager

Mission
As Customer Success Manager, you are responsible for a portfolio of our most critical customers within the service scope.

You ensure that services are delivered according to expectations, that customers achieve their intended outcomes, and that strong, long-term relationships are maintained.

You manage the full customer lifecycle from onboarding and adoption to expansion and renewal, driving usage, securing renewals, identifying opportunities for additional value, and minimizing churn.

You work closely with Sales, Service teams, and technical experts, acting as the main point of contact and accountability for your customers.

The role directly impacts customer satisfaction, retention, and continued business with key accounts.

Responsibilities

Customer Ownership and Service Delivery


* Act as the primary point of accountability for a portfolio of strategic customers and build strong relationships with stakeholders


* Ensure consistent, high-quality customer experience while delivering internal commitments according to contract and expectations


* Monitor service performance, usage, and issue trends, and ensure timely follow-up on product support and customer issues

Customer Outcomes and Lifecycle (Adopt - Expand - Renew)


* Define customer objectives and success plans, and support onboarding and usage to accelerate time to value


* Drive adoption and ensure expected customer outcomes are achieved


* Identify expansion opportunities cross sell upsell and manage renewals to limit churn

Commercial Contribution Data and Continuous Improvement


* Identify pull through opportunities with Connected Service Hub experts and support opportunity follow up with Sales


* Provide customer updates data insights and performance trends including regular reviews


* Build and track customer health metrics ensure data quality and share feedback to improve services and customer experience

What do you need to succeed?


* Experience in Customer Success or Service Delivery roles


* Knowledge of medium and high voltage environments and experience working with large and critical electro-intensive customers, combined with understanding of digital services, IoT or cloud-based environments


* Strong analytical skills with experience in tools such as Salesforce and Excel


* Excellent relationship-building skills and ability to manage multiple stakeholders


* Bachelor's degree in engineering or science preferred


* Fluent in English and Swedish

What's in it for you:



* Opportunity to shape the digital transformation journey of global clients


* Dynamic work environment with exposure to cutting-edge marketing technologies


* Career growth in an evolving digital landscape


* Ability to manage strategic relationships with diverse international clients


* Development of expertise in advanced analytics and customer success strategies

Let us learn about you! Apply today.

Looking to mak...