Community Housing Assistant

Community Housing Assistant

Earn £13.45 ph, Salary £26,300 per annum and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw)

Gateshead

Home, a place where you belong

This is a great job opportunity to join Home Group’s awesome housing team, providing face to face customer support to our communities.

If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What’s in it for you?


* 34 days leave (this includes bank holidays and a "me day"!), increasing to 39


* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 


* 800+ discounts on shops, holidays, days out, tech and more 


* Instant pay access with Stream 


* Career path with development and excellent training package.  

What you’ll do


* Be visible and proactive on our estates to build strong links with our communities


* Support housing managers with their patches to improve neighbourhoods


* Handle tasks like managing voids, liaising with local authorities, carrying out estate inspections and meeting contractors on site


* Complete and record routine safety checks in buildings and communities


* Keep admin up to date, including records, ordering and arranging payments for works

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top Great Places to Work! 

You have


* A positive, can-do attitude, stay organised and take initiative


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* Knowledge of housing management and housing law, universal credit is a bonus, not a must


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Stronger together 

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* You’ll work as our Community Housing Assistant in a hybrid role, spending at least two days in the office, one day working from home, and two days out on patch in Gateshead.


* Flexible working hours.

There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


* We mainly work Monday to Friday 9am to 5pm.

The great news is that you’ll be able to shape your own diary


* You need to be able to drive and have access to your own vehicle insured for business purposes 


* You’ll need a Sta...