Senior Technical Service Analyst

Responsibilities & Duties:
- Diagnose and troubleshoot incoming calls, tickets, and emails for technical issues of moderate scope.
- Responsible for timely resolution or escalation of technical issues.
- Develop, document, and implement standard operating procedures and guidelines.
- Exercise judgement within defined procedures and practices to determine appropriate action.

Requirements:
- Education in Computer Science, Information Technology, or relevant work experience.
- 3+ years of experience within a technical support role
- Proven ability to diagnose and troubleshoot technical issues.
- Experience working with ticketing systems to manage and document support requests.
- Basic understanding of networking principles.
- Aanalytical skills to assess, prioritize, and resolve issues efficiently.