Contract Compliance Specialist

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.

We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.

Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Contract Compliance Specialist will develop audit tools, reports and project plans to help the MTM- LA Access contract achieve and maintain ongoing contractual compliance.  The Contract Compliance Specialist will play a vital role in ensuring MTM’s overall contractual compliance, while working with numerous departments and teams in an effort to develop and implement long-term compliance solutions.

The Contract Compliance Specialist will provide quality assurance, review applications to determine eligibility for paratransit, complete physical and cognitive assessments as part of the eligibility process for the Commerce office as well as the Antelope Valley and the Santa Clarita locations.

This position has the ability to use their own judgment to determine which assessments are needed for each applicant and will also act as a liaison to external auditors as they review operational processes, policies and procedures, and contract management functions.

Location: 5747 Rickenbacker Road Commerce, CA 90040

What you’ll do:


* Maintain an understanding of all contract documents and have a working knowledge of all Client protocols


* Gain an in-depth understanding of how contract verbiage and requirements should be applied to the operational processes of the contract


* Document, review, investigate, and provide follow up for all complaints and complaint issues reported in the Rider360 software Working Queue; responding within 48 hours


* Respond to both the Client and the location Leadership’s inquiries sent via email, or fax, within the specified timeframe


* Create contractual compliance audit tools and matrixes and develop project plans and tracking mechanisms to correct any identified deficiencies


* Utilize large datasets to identify potential compliance deficiencies and report to Leadership


* Document and report all audit findings


* Communicate and/or present audit findings to various stakeholders


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