Senior Manager - Customer Advocate

Join us as a Customer Advocate Specialist and become the champion our customers deserve.

You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make.

What will you do?


* Act as the single point of contact for customer issues and all customer-facing activities


* Lead the VIP Program and advocate for customer perspectives in strategic decisions across the business


* Deploy and manage the Customer Mindset Program to build a service-first culture organization-wide


* Track and communicate customer satisfaction metrics through the Customer Voice Platform

What are the key skills we are looking for?


* Communication - advanced level; articulating customer needs clearly to influence cross-functional stakeholders


* Customer Advocacy - advanced level; representing customer perspectives in strategic planning and decision-making


* Customer Experience Improvement - advanced level; designing initiatives that measurably enhance satisfaction and loyalty


* Customer Orientation - advanced level; embedding customer-first thinking into processes and programs


* Continuous Learning - advanced level; staying current on CX trends and applying insights to improve outcomes


* Problem Solving - intermediate level; resolving escalated customer issues with creative and effective solutions


* Project Management - intermediate level; coordinating cross-team initiatives to deliver customer-focused programs


* Quality Strategy - intermediate level; aligning quality standards with customer expectations and business goals

What qualifications will make you successful?


* Strong influencing skills to champion customer needs across all levels of the organization


* Ability to coach and guide team members on customer-centric practices and mindset


* Strategic thinking combined with hands-on execution to drive meaningful change


* Comfort working independently while maintaining alignment with policies and quality standards

What's in it for me?


* Lead high-impact programs that directly improve customer satisfaction and loyalty


* Work in a role where your advocacy shapes business strategy and culture


* Collaborate with passionate teams committed to delivering exceptional experiences


* Grow your career through leadership opportunities and strategic project ownership

Bring your passion for customers to a team that's ready to listen - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what ma...