Stock Assistant Harrods FTC

We are recruiting for a Stock Assistant on a 4-month fixed term contrac to join our Harrods store.

This role will report into the Stock Manager.

Role mission

The role of the Stock Assistant FTC will be to maintain stock flow effectively and accurately from stock to shop using the communication tools provided.

Improving the client experience and supporting the sales team with ad hoc requests (e.g., dispatch, customer collections, stationary requests etc).

Key responsibilities

Stock Management


* Ensure that stock areas are kept safe, clean, and tidy at all times.


* Ensure all goods are security tagged, ticketed, handled, and stored with due care.


* Ensure that ticketing is accurate and regularly checked (through deliveries and spot-checks).


* Support with ensuring that the stock position is accurate (through regular spot-checks).


* Communicate all stock and quality issues with the Stock Manager.


* Clear out of date reservations returning stock to its relevant location.


* Check returns and reticket items correcting any irregulars


* Replenish ensuring correct offer is available on the shop floor and proximity stockrooms.

Reporting


* Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate


* Ensure that Cegid reporting is accurate and reported within the deadline set by Head Office.


* Product Coordinator, IT coordinator, and Management Controller.


* Support Stock Manager with updating and maintaining the Stock KPI and present to store during Morning briefs

Customer Service and Communication


* Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.


* Develop and maintain, good and constant communication with your line manager and/or Store Manager


* Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.


* Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).

Merchandise


* Maintain and develop an in-depth product knowledge of all departments.


* Ensure merchandise is handled with care and consideration.


* Develop knowledge of after sales processes to best serve and advise the client.


* Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues, and Monde d'Hermes.


* Inform your Stock Manager with any new stock arrivals instore.

Training


* Successfully participate and complete in any training provided.


* Participate in training others, at the request of the Store Manager/Stock Manager, on best practice of stock control and till procedures.
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