Night Manager - Crowne Plaza Carlton

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway.

Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District.

The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful
gathering, or a blend of all.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events.

Our flexible conference
spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dinning room offers an exclusive and intimate experience.

As a Night Manager, you will report to Front Office Manager and play a crucial role in the Front Office Leadership team, establishing ways of working and culture of the department.

You will be managing operations during night-time hours, responsible for supervising the overnight staff, providing exceptional guest service, and ensuring the safety and security of the property.

The Hotel Night Manager serves as the point of contact for guests and employees during non-business hours, handling various tasks and issues that may arise during the night shift.
 

A little taste of your day-to-day
As Night Manager, you'll be the Operational Leader on property overnight, responsible for ensuring a safe, secure and seamless experience for our guests while supporting the team and hotel operations after hours.

Working closely with the Front Office leadership team, you'll oversee all aspects of the overnight operation, balancing guest service, financial accountability, team leadership and hotel safety.

• Leading the overnight operation and acting as the primary escalation point for guest, colleague and operational matters
• Delivering exceptional guest experiences through proactive engagement, effective service recovery and resolution of guest concerns
• Supporting the achievement of hotel performance metrics, including Overall Experience, Loyalty Recognition, Guest Love, enrolment and IHG One Rewards benefit delivery
• Managing the Night Audit process, financial reconciliations, cash handling, credit monitoring and daily reporting with a high degree of accuracy and attention to detail
• Preparing and distributing daily revenue reports, briefing document and Duty Log with utmost accuracy and attention to details
• Leading, coaching and supporting overnight team members while fostering a positive and accountable team culture.

Support with Recruitment and Performance management activities
• Collaborating with all hotel departments to ensure guest requests, operational priorities and service standards are effectively delivered
• Maintaining oversight of hotel safety, security and compliance requirements, including responding to incidents and assuming the role of Chief Warden during emergencies
• Supporting departmental project...