Lead Infrastructure Engineer- Network Connectivity Services

We're looking for a talented infrastructure engineer who thrives on solving complex challenges at scale.

This is an opportunity to shape the future of our technology landscape while growing your career alongside some of the best minds in the industry.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Network Services team, you will play a critical role in designing, building, and optimizing the infrastructure platforms that support our global operations.

You will drive technical strategy, mentor fellow engineers, and partner with cross-functional teams to deliver highly available, secure, and performant systems.

Your expertise will directly influence how we scale our technology to meet evolving business demands.

In this role, you will also act as the Connectivity Service Delivery Manager for the Americas region, leading end-to-end delivery of network and connectivity services.

You will work with business stakeholders, internal delivery and engineering teams, and external telecom providers to ensure solutions are delivered on time, within budget, and aligned to engineering standards.

Job responsibilities


* Design and implement scalable, resilient infrastructure architectures that support business-critical applications and services.


* Oversee service delivery for all connectivity projects across the Americas, ensuring solutions are implemented on time, within budget and to defined quality standards


* Collaborate with stakeholders to translate business requirements into technical infrastructure solutions.


* Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle - from design to acceptance testing and handover to operations.

Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.


* Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.

Manage change control, cost governance, and documentation across all connectivity projects.


* Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.


* Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.


* Lead the evaluation and adoption of emerging technologies to continuously improve platform reliability and performance.


* Mentor and guide junior engineers, fostering a culture of continuous learning and technical excellence.


* Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis, option evaluation, and design documentation, validating outputs and handling data according to sensitivity and security requirements.


* Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remed...