Senior Product Transformation & Agentic AI Lead

Join us as a Senior Product Transformation & Agentic AI Lead and help shape the future of product teams in an AI-enabled environment.

This is your opportunity to drive meaningful change, accelerate innovation, and make a lasting impact on how we deliver value.

You will work alongside talented professionals, championing agentic AI adoption and transformation.

If you are passionate about technology and continuous improvement, this role offers a unique platform to lead and inspire.

Be part of a team that is redefining how we work and grow.

As a Senior Product Transformation & Agentic AI Lead in Consumer and Community Banking Operations, you will play a central role in transforming how product teams operate.

You will help us translate emerging AI capabilities into practical solutions, fostering a culture of experimentation and continuous improvement.

Together, we will build inclusive, innovative teams that deliver measurable results and drive sustainable change.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities


* Lead agentic AI adoption across product teams by training, coaching, and guiding day-to-day use of AI-enabled workflows in discovery, planning, delivery, and continuous improvement.


* Operate as an embedded transformation leader within product teams, helping redesign how work gets done.


* Identify opportunities for agentic AI to remove friction, accelerate learning, improve decision quality, and increase team throughput while maintaining strong governance and risk awareness.


* Work hands-on with teams to prototype, test, and implement new practices, prompts, automations, and operating model patterns.


* Translate technical AI concepts into practical behaviors, playbooks, and learning paths for product, engineering, design, and business partners.


* Guide leaders and teams through the people, process, and operating model shifts required to scale AI adoption responsibly.


* Establish feedback loops that measure adoption, effectiveness, and transformation outcomes, focusing on capability uplift, workflow improvement, and business impact.


* Partner with senior leadership to shape the future-state product operating model and embed agentic AI capabilities across the domain.


* Promote a culture of experimentation, learning, and continuous improvement by helping teams build confidence, judgment, ...