Service Desk Analyst

Job Description

WAGE: $32.91 - DOE/DOQ

DEPARTMENT: Information Technology

PERSONNEL STATUS: Full Time On Site

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave

IMPORTANT NOTE:

This is an on-site/in person position.

Candidates must be able to work in office (Ogden, UT) during scheduled hours.

We are not able to offer visa sponsorship now or in the future.

JOB OVERVIEW:

Under general guidance and direction from the Director of Information Technology, performs systems technical support for the Weber County Information Technology Department.

Assists technical support staff with troubleshooting programs and system software.

Resolves hardware and software problems; repairs and maintains personal computers, printers, and other related hardware.

Configures computers for deployment including imaging, configuration, and physical distribution of hardware.

Documents and maintains hardware and software inventory.

Business hours are 8am-5pm Monday - Friday.

Some after hours and weekends are required.

ESSENTIAL FUNCTIONS:

Gives assistance in analyzing programs and installing and maintaining system software and hardware.

Assists in making changes to network software and hardware.

Image, deploy, move, repair PC's, printers, monitors, keyboards, and other hardware.

Determines requirements for replacement parts or components and requests that replacements be requisitioned.

Acts as a backup to Network Administrators in assisting with daily system backups.

Labeling, and organizing tapes.

Assuring integrity and safety of data.

Listen to and understand customer's needs, provide excellent IT customer service.

Tracks and maintains hardware and software inventory inside Service Desk application.

Prepares surplus of equipment for disposal including documentation and data security.

Assists other Information Technology Staff as required.

Other duties as assigned.

Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION/EXPERIENCE :

Education: Bachelor's Degree in Computer Science, or other closely related field with extensive course work in Computer Applications.

Experience: Two (2) to four (4) years of increasingly responsible employment as a Hardware Technician or Helpdesk Technician, or any equivalent combination of education, certifications and experience.

Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+

KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

Knowledge: Thorough knowledge of Microsoft Window, Microsoft Office Suites, Backup procedures and concepts.

Thorough knowledge of malware/virus protection, identification and ...