Rooms Division Manager

Compensation starting at $62,000 annually

The Rooms Division Manager holds primary responsibility for the strategic direction, daily execution, and financial success of both the Front Desk and Housekeeping departments.

This position focuses on maximizing profitability, creating operational continuity, maintaining asset standards, and ensuring world-class guest satisfaction.

By providing direct training, mentorship, and resources to the Front Desk staff and the Executive Housekeeper, the Rooms Division Manager fosters a safe, collaborative, and high-performing work environment.
Core Values & Culture
Our company culture is built on five foundational values.

We expect the Rooms Division Manager to lead by example and cultivate these traits across their teams:


* Integrity: We are honest, genuine, and transparent in our interactions.


* Concern For Others: We care for each other and our guests.


* Collaboration: We value diversity and a "come as you are" spirit and personality.


* Accountability: We make mistakes, learn from them, and strive for continuous improvement.


* Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Essential Functions of the Job
To be successful in this role, an individual must be able to perform these essential functions reliably:

Reliability & Attendance: Regular attendance and arriving to work on time, ready to begin your shift, is mandatory.

Tardy arrivals place an unfair burden on the team.

Scheduling Flexibility: Ability to work flexible schedules—including weekends, nights, and holidays—to dynamically meet hotel and guest needs.

Professional Communication: Communicating effectively, both verbally and in writing.

This includes using appropriate language and displaying a professional tone, attitude, and body language at all times.

Direction & Compliance: Ability to understand, execute, and follow instructions as directed by the General Manager.

Safety Commitment: Working safely is a strict condition of employment.

All safety policies, chemical handling protocols, and security measures must be adhered to without exception.
Comprehensive Job Duties Operational Oversight & Quality Assurance


* Take on comprehensive managerial responsibilities for the hotel as assigned by the General Manager.


* Conduct meticulous monthly inspections of guest rooms and public areas to ensure strict compliance with department standards and guest expectations.


* Assist in daily cleaning and inspection of rooms/public areas, and directly perform Room Attendant duties when staffing levels or occupancy peaks require support.


* Formalize, update, and maintain departmental Standard Operating Procedures (SOPs); design and deliver comprehensive training programs for all Housekeeping and Front Desk positions.


* Act as the primary liaison to ensure seamless, excellent communication between Guest Services, Housekeeping, and Maintenance departments.

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