Social Media Senior Associate

Chase is a leader in banking, credit card, and wealth management services, helping nearly one out of every two American households make the most of their money.

As one of the most followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, YouTube, Reddit and X.

As a Social Media Senior Associate within Consumer & Community Banking you will support the ongoing management and optimization of the Ambassador Program for our community managers in Consumer & Community Banking (CCB).

Chase Community Managers are on-the-ground leaders who build local relationships and deliver community programming-connecting customers and neighbors to financial education, resources, and Chase experts through events and partnerships.

You will sit within the Chase Social Media team reporting reports directly to the Executive Director, Strategy and Ambassador Programs and working closely with Chase's community managers, Chase Social Content Team, external communications, and legal partners to ensure smooth day-to-day operations, compliance, and engagement for the program.

Job responsibilities


* Maintain and update onboarding materials and permission forms for community managers, manage access and permissions, ensuring accurate records and smooth transitions and support updates to playbooks, templates, and tools for community managers.


* Collaborate with internal teams to gather updates and maintain content previews for community managers.


* Evangelize LinkedIn best practices and collaborate with community managers to ensure content aligns with program objectives and regulatory requirements.


* Manage the end-to-end process for content scheduling in Sprinklr, including reviewing, editing, coordinating approvals, managing legal approval logs, and publishing content independently and submit content for legal review and maintain audit-ready documentation.


* Monitor community manager comments and engagement daily via Sprinklr; identify, escalate, and track issues or risks in social channels, working with internal teams to resolve escalations and maintain a positive, compliant online presence.


* Maintain detailed audit records of program activities, approvals, and compliance documentation, generate monthly and quarterly performance reports on program activity, content performance, engagement, and community management outcomes and provide insights and recommendations for ongoing program optimization.


* Build and nurture strong relationships within the social media team and with key partners, including Chase Community Managers, CCB Marketing Team, video teams, firmwide ambassador programs, PR teams, and legal.


* Communicate timelines, status updates, and results to stakeholders, foster a positive, collaborative team culture.


* Identify opportunities to streamline workflows and enhance program processes and stay current on social media platform updates, best practices, and r...