Senior Associate, Card Payment Networks - Relationship Manager

As a Senior Associate, Card Payment Networks - Relationship Manager in the Card Payment Networks Team, you manage day-to-day network engagement and internal execution to keep priorities moving and risks contained.

You synthesize complex network information into clear narratives for senior leadership, while coordinating cross-functional delivery across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.

You own escalation intake and triage, connect business needs to partner actions, and maintain disciplined follow-through on commitments in the U.S.

market.

Job Responsibilities


* Manage ongoing relationships with major card payment networks, including meeting cadence, agenda planning, and follow-up on partner commitments.


* Triage network-related issues and escalations, rapidly synthesizing facts, impacts, and recommended actions for internal stakeholders.


* Coordinate cross-functional delivery to execute network-driven initiatives and obligations across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.


* Monitor network announcements, rules, mandates, standards, product enhancements, card benefits and operating changes; assess business impact and translate requirements into actionable internal plans.


* Prepare clear written updates, executive-ready presentations, and Excel-based trackers that highlight priorities, risks, decisions needed, and timelines.


* Support execution of agreements, including statements of work and amendments, in partnership with Corporate Development and Legal.


* Communicate evolving legal and regulatory developments that could affect network relationships, translating implications into practical actions for stakeholders.


* Represent the firm in partner meetings and, as appropriate, select industry forums to advance priorities and maintain alignment.


* Maintain structured governance for relationship health, including issue logs, milestone tracking, decision records, and escalation pathways.


* Identify opportunities to improve operating processes, reporting quality, and stakeholder transparency across network engagement and delivery.

Required qualifications, capabilities & skills


* 5+ years of experience in payments, financial services, partnership management, product operations, or a related role with external counterpart engagement.


* Demonstrated ability to synthesize complex, time-sensitive information into concise executive communications and escalation briefs.


* Proven experience managing partner issues end-to-end, including triage, stakeholder alignment, and disciplined follow-through to closure.


* Strong cross-functional coordination skills with the ability to drive outcomes across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.


* Working knowledge of card payment network operating models, rules, and standards, and how they impact payment products and operations.


* Advance...