Expert Engineer

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

- Serve as the onsite senior technical authority providing continuous 24x7x365 expert-level support.

- Perform hands-on fault isolation, troubleshooting, and restoration of critical infrastructure systems, including servers, storage, networking, and power/connectivity -components.

- Execute rapid response actions during high-severity outages, including isolated troubleshooting in degraded or disconnected environments.

- Coordinate with Critical Incident Management, network, and remote engineering teams to restore enterprise services and maintain operational continuity.

- Support and execute disaster recovery (DR) procedures, including failover operations, restoration activities, and DR testing exercises.

- Monitor system health and infrastructure performance to proactively identify risks and prevent outages in mission-critical environments.

- Provide onsite support for high-risk changes, maintenance activities, and infrastructure upgrades, ensuring minimal service disruption.

- Coordinate with telecommunications carriers, vendors, and stakeholders to support infrastructure operations and service restoration activities.

- Maintain documentation, runbooks, and operational procedures to support auditability, compliance, and consistent service execution.

- Support SLA adherence by ensuring rapid response, resolution, and communication during operational incidents and outages.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

- 10+ years of experience in data center operations, systems engineering, or infrastructure support, including significant experience in onsite, mission-critical environments.

- Demonstrated experience supporting enterprise data center operations and infrastructure environments.

- Proven ability to perform advanced troubleshooting and restoration of hardware, server, storage, and network systems.

- Experience supporting 24x7x365 mission-critical operations with strict SLA requirements.

- Strong understanding of data center infrastructure components including compute, storage, networking, and power systems.

- Experience coordinating with incident management and cross-functional engineering teams.

- Ability to perform hands-on troubleshooting in onsite, high-pressure environments, including during major outages.

- Experience supporting disaster recovery planning, testing, and execution.

- Ability to maintain technical documentation, runbooks, and operational procedures.

Preferred Skills and Qualifications:

- Experience supporting federal government environments.

- Familiarity with high-availability and geographically distributed infrastructure environments.

- Experience with server, storage, virtualization (e.g., VMware/Hyper V), and enterprise networ...