Digital Brand Experience Specialist

Digital Brand Experience Specialist

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

The Digital Experience Specialist supports the execution and ongoing enhancement of enterprise B2B websites and customer‑facing portals.

This role partners closely with the Senior Website Product Manager and engineering delivery teams to translate product strategy and roadmap priorities into clear requirements, features, and backlog-ready work.

The position requires strong fluency in agile delivery, website platforms, and complex, integrated systems, with a focus on driving clarity, coordination, and quality from discovery through delivery.

This is an execution‑focused role that helps ensure digital initiatives are well‑defined, validated, and delivered as intended. 

In this role, you will:


* Support execution of the digital product roadmap across enterprise B2B websites and customer‑facing portals, operating within strategy, priorities, and sequencing defined by the Senior Website Product Manager.  


* Actively participate in and help drive early‑stage analysis and discovery efforts, including A&D sessions, requirement definition, journey mapping, and partnering with UX and research teams to help visualize and validate requirements.  


* Translate Epic‑level direction into well‑defined features and acceptance criteria to support engineering delivery teams.  


* Drive backlog refinement and readiness, ensuring work is clearly defined, prioritized appropriately, and prepared for sprint and PI planning.  


* Actively participate in and help drive PI planning activities, supporting preparation, coordination, and follow‑through to ensure roadmap initiatives are execution‑ready.  


* Coordinate day‑to‑day delivery activities, including dependency tracking, follow‑ups, and cross‑team communication, to keep work moving through discovery, development, and release.  


* Lead and coordinate UAT activities, including test planning, execution, validation, and issue tracking, to ensure delivered functionality meets defined requirements and business intent.  


* Own intake, triage, and coordination of incident tickets related to website and portal experiences, partnering with engineering and stakeholders to drive timely resolution.  


* Collaborate closely with the Senior Website Product Manager, engineering, platform teams, and business stakeholders to clarify scope, constraints, and delivery trade‑offs.  


* Gather and analyze performance data ...