Guest Service Agent II

About Us

HEI Hotels & Resorts is proud to welcome the Embassy Suites Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties.

At HEI, we understand that exceptional hotels are built by exceptional people.

Located along the vibrant Virginia Beach oceanfront, this all-suite resort offers stunning ocean views, upscale accommodations, and family-friendly amenities designed for both leisure and extended-stay travelers.

With direct beach access, elevated food and beverage experiences, and a dynamic coastal atmosphere, the property delivers a unique blend of comfort, energy, and hospitality.

Our continued success is driven by our associates - the heart of every guest experience.

Where people choose to work matters.

In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.

Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, smal...