Remote Support Engineer

Join our Digital Services Remote Operations team and help transform how electrical systems and building performance are monitored and optimized.

We're seeking an Engineer II who thrives on solving complex technical challenges and turning data into insights that drive real customer impact.

What will you do?


* Monitor connected assets remotely and interpret alarms to deliver troubleshooting and corrective solutions


* Perform predictive analytics to enhance asset reliability and prevent system failures


* Provide technical consulting through site analysis, benchmarking, and actionable recommendations


* Create data visualizations that communicate system health and performance to customers

What are the key skills we are looking for?


* Communication - intermediate level; translating technical findings into clear recommendations for diverse audiences


* Customer orientation - intermediate level; proactively identifying needs and delivering solutions that exceed expectations


* Problem solving - intermediate level; diagnosing and resolving difficult technical issues independently


* Remote troubleshooting - intermediate level; interpreting alarms and providing corrective actions for connected assets


* Predictive analytics - developing level; analyzing asset data to forecast performance and prevent failures


* Data visualization - intermediate level; creating dashboards that communicate system health and trends


* Electrical distribution systems - developing level; understanding system architecture to support monitoring and diagnostics


* IoT platforms - developing level; working with connected devices to gather and analyze operational data

What qualifications will make you successful?


* Strong accountability and ownership mindset in delivering customer solutions


* Active listening skills that help you understand customer needs and technical challenges


* Ability to work independently while adhering to quality and compliance standards


* Comfort managing multiple priorities in a fast-paced digital environment

What's in it for me?


* Work on digitalization initiatives that are reshaping the electrical distribution and building performance industry


* Grow your expertise in IoT platforms, predictive analytics, and connected asset management


* Make a tangible impact on customer satisfaction through data-driven insights and technical excellence


* Collaborative team environment that supports your professional development and innovation

Bring your technical expertise to a role where innovation meets impact - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and care...