Service Support Representative

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Service Support Representative

We are currently seeking a Service Fleet Vehicle Support Representative, to join our Field Services Support team.

What will you do?


* Reports to the Field Services Support Manager.


* Review incoming requests related to vehicle service, fuel cards, insurance cards, toll transponders, repairs, registrations, and other routine requests.


* When needed, seek clarification of any service requests from the appropriate party (vehicle driver, manager of a vehicle driver or other authorized program participant)


* Perform regular tracking of requests to confirm committed schedules are maintained.


* Elevate non-standard requests to the manager or leader for further review.


* Keep key stakeholders updated regarding the status of their requests.


* Perform required data entry of key information into the related vehicle management software systems.


* Handle actions and reporting for vehicle regulatory compliance and safety programs.


* Assist with data collection and reporting.


* Provide periodic reporting and basic analysis of established key performance indicators (KPIs).


* Contact vehicle drivers and managers when vehicle maintenance is not performed.


* Contact vehicle drivers and managers to resolve vehicle registration issues.

Who would be successful?


* Must possess a Bachelor's Degree


* Must be willing to work during US Business Hours.


* Must be willing to work on a hybrid setup in Rosario, Cavite


* 3-5 years of related experience


* Strong verbal and written communication skills.


* Ability to prioritize activities


* Self-driven / motivated individual.


* Comfortable with data analysis


* Sound decision making, and prioritization skills.


* Understanding of general business operations including operational support and customer service.


* Proficient with Microsoft 365 (Word, Excel, Outlook)

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matters most to you.

Discover more at our Career Page.



* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that ...