Software Field Services Engineer

We are seeking a highly capable and customer-focused Software Field Services Engineer to join the NAM Secure Power Software Services team at Schneider Electric.

In this role, you will lead the deployment, configuration, and support of our Data Center Infrastructure Management (DCIM) software solutions across customer environments.

You will work directly with customers, project teams, and internal stakeholders to drive successful implementations, troubleshoot complex issues, and ensure long-term customer success.

This position requires a strong technical foundation, the ability to operate independently, and a proactive approach to improving delivery consistency and quality.

What will you do?


* Software Deployment & Technical Expertise
+ Lead installation, configuration, and commissioning of DCIM software solutions (including DCE, NetBotz, and related platforms) in both remote and on-site environments
+ Take ownership of assigned projects from kickoff through completion, ensuring high-quality delivery and customer satisfaction
+ Provide advanced troubleshooting and resolution of deployment issues, including system performance and configuration challenges
+ Apply strong working knowledge of DCIM architecture and supporting infrastructure to ensure excellent service delivery
Customer Engagement & Enablement
+ Serve as a primary technical point of contact during implementations
+ Conduct customer training sessions and provide guidance on best practices, system usage, and ongoing maintenance
+ Build strong customer relationships by demonstrating professionalism, technical credibility, and responsiveness
Documentation & Knowledge Sharing
+ Develop and maintain documentation for deployments, configurations, and issue resolution
+ Contribute to internal knowledge bases and standardization efforts to improve team efficiency and consistency
+ Provide feedback on recurring issues and opportunities for process or product improvement
Travel
+ Travel to customer sites as required to support complex deployments, troubleshooting, or escalations
+ Typical travel averages ~50%, with occasional peaks depending on project needs

What are the key skills we are looking for?



* Technical Skills
+ Proven experience in software deployment, configuration, and troubleshooting in customer-facing environments
+ Working knowledge of DCIM tools (e.g., Data Center Expert, IT Advisor, NetBotz) or similar enterprise monitoring platforms
+ Experience with:
+ Networking fundamentals
+ Communication protocols such as Modbus and SNMP
+ Microsoft Office suite for documentation, reporting, and customer communication
+ Experience with system integrations and APIs is a strong plus

Communication & Customer Skills


* Strong written and verbal communication skills
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