Home Equity Operations Support Specialist (Temporary Assignment)

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals.

Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank.

Our long-standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success.

We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance.

We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a Home Equity Operations Support Specialist (Temporary Assignment) to join our team and support the daily workflow of our Home Equity department.

This role is ideal for someone who enjoys organized, detail‑oriented work and is looking to build hands‑on experience in financial services or mortgage operations.

You’ll play a key part in keeping loan files moving smoothly by managing documents, coordinating with internal partners and vendors, and supporting essential operational tasks.

This is a great opportunity for candidates looking to grow their skills, gain exposure to the mortgage/home equity process, and work in a supportive, team‑oriented environment. 

Primary Responsibilities


* Document Delivery Support — Print, prepare, mail, and track disclosures and required loan documents, ensuring they are delivered within regulatory timelines.


* Loan File Management — Upload, index, and maintain accurate digital loan files, ensuring all documents are stored correctly and meet compliance standards.


* Pipeline Coordination — Monitor active loan files, follow up on missing borrower or vendor documentation, and help move applications forward efficiently.


* Title Coordination — Order title reports, prepare title order requests, and distribute title‑related documents throughout the day to support closing team.


* Post‑Closing Support — Assist with file completion, document verification, and preparation for archival or downstream processing.


* Quality Control Preparation — Gather and organize documentation for internal audits, compliance checks, and quality control reviews.


* Vendor & Partner Coordination — Communicate with title companies and other third‑party partners to obtain documents and resolve minor issues.


* Daily Workflow Support — Support processors, underwriters, and closers by retrieving docume...