Guest Services Manager

A fantastic opportunity for a Guest Services Manager to join our team at Kimpton Charlotte Square!

You will earn £34,400.00

This assignment is based on a 4-on, 4-off shift pattern .

 

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Guest Services Manager:


* Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.


* Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.


* Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice


* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. 


* Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.


* 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).


* Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!


* Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

Our Guest Services Managers ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay.

No detail is too small, and no request is too large.

Passionate about creating exceptional guest experiences, they lead with a guest-first mindset while inspiring, coaching and developing their teams to deliver personalised service that consistently exceeds expectations.

Guest Services Managers work collaboratively across the wider hotel operation to ensure a seamless luxury experience and confidently lead the hotel during their shift

Your key responsibilities will be:


* Supporting the Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)


* Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations


* Supporting both the Front Office Team and wider Hotel T...