O&M Manager / Deputy Program Manager

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7

Job-Specific Essential Duties and Responsibilities:

- Support the Program Manager in execution of a large-scale IT enterprise services program, ensuring delivery across operations, cybersecurity, and modernization workstreams.

- Oversee day-to-day program operations, including coordination across service delivery teams (service desk, infrastructure, cloud, cybersecurity, and field support).

- Support the management of cost, schedule, and performance metrics to ensure alignment with contract requirements and service level agreements (SLAs).

- Coordinate with technical and functional leads to resolve operational issues, remove execution barriers, and maintain delivery tempo.

- Support O&M reporting, including dashboards, metrics, risk/issue tracking, and executive-level status updates.

- Support customer engagement activities, interfacing regularly with stakeholders and ensuring responsiveness to evolving mission needs.

- Maintain risk, issue, and opportunity registers, driving mitigation planning and continuous improvement actions.

- Assist with workforce planning, staffing alignment, and performance management across a distributed team environment.

- Ensure adherence to ITIL-based service management processes, compliance requirements, and quality standards.

Job-Specific Minimum Requirements:

- Bachelor's degree in IT, Engineering, or related field (Experience may substitute for degree).

- 8+ years of relevant experience supporting federal IT programs.

- 4+ years of experience in program or project management leadership roles.

- Demonstrated experience managing or supporting federal IT service delivery programs involving operations, maintenance, and/or modernization activities.

- Experience tracking and reporting cost, schedule, and performance (CSP) metrics, including use of structured reporting (dashboards, status reports, or similar artifacts).

- Experience coordinating cross-functional teams (e.g., operations, infrastructure, cybersecurity, or application support teams) in a delivery environment.

- Demonstrated ability to support or lead program execution activities, including task coordination, issue resolution, and delivery tracking.

- Experience interfacing with government stakeholders or customer representatives in a delivery or reporting capacity.

- Experience maintaining risk and issue logs, including tracking mitigation actions and supporting resolution.

- Proficiency in Microsoft Office tools (especially Excel and PowerPoint) for program reporting, data tracking, and briefing development.

Preferred Skills and Qualifications:

- Prior experience supporting federal government programs, especially enterprise IT environments.

- Experience supporting large-scale IT managed services contracts (multi-location, multi-tower delivery).

- Experience with ITIL-based service management processes (incident, problem, change, confi...