Risk, Quality and Performance Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.

- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.

- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.

- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.

- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.

- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.

- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required.

An active Public Trust and/or DHS suitability is preferred.

Must be a U.S.

Citizen without dual citizenship.

- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.

- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.

- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.

- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.

- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.

- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.

- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.

- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.

- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.

Preferred Skills and Qualifications:

- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...