Customer Order Management & Logistics Support Specialist with German

Customer Order Management & Logistics Support Specialist with German

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Order management is the process of capturing, tracking, and fulfilling Customer orders from order placement through delivery.

In this role, you will manage the full end‑to‑end order‑to‑delivery process for assigned IFP EMEA markets, ensuring accurate order capture, timely delivery, and high service quality.

You will work closely with Customers, Sales, Supply Chain, Logistics, and other internal stakeholders to deliver strong On‑Time‑In‑Full performance and a positive Customer experience.

In this role, you will:


* Manage end‑to‑end order processing, including order receipt, validation, SAP order entry, product allocation, delivery scheduling, and order changes to ensure smooth fulfilment.


* Act as the main point of contact for assigned Customers, providing timely, clear communication in English and local languages to support high Customer satisfaction.


* Support service performance, sustainability, and cost efficiency by respecting minimum order quantities, optimizing transport, and contributing to On‑Time‑In‑Full delivery targets.


* Handle logistics issues and claims using the Dispute Case Management tool, including discrepancy investigation, credit/debit note issuance, returns coordination, and SOX‑compliant controls.


* Collaborate proactively with Commercial, Supply Chain, and Logistics teams through regular meetings to resolve service challenges and implement solutions.


* Maintain accurate Customer master data and documentation, ensuring systems and records remain up to date.


* Identify process gaps and contribute to continuous improvement initiatives that enhance efficiency and service quality.


* Support projects related to process improvements, system changes, or new ways of working, including knowledge sharing and training of team members w...