Senior Portfolio Operations Associate - Deposits 2.0

Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities.

Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation.

As a Senior Product Portfolio Operations Associate in Deposit 2.0, you will be responsible for driving, planning and overseeing team priorities for both routine and strategic initiatives.

Daily activities include collaborating with and providing business support to team leadership, serving as a representative in various forums in a decision-making capacity, tracking and reporting.

You will also be responsible for executive presentation, reviewing customer or banker feedback and collaborating on solutions to improve customer experience.

Job responsibilities


* Creates synergies across products to ensure successful delivery against business objectives


* Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs


* Calculates metrics for portfolio management operations and analyzes data for areas of opportunity


* Develops change initiative materials and change timelines


* Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs


* Prepare executive reports, presentations, and communications for a variety of audiences and constituents; act on behalf of team leadership as needed


* Work with a diverse group of stakeholders and groups, manage processes and timelines, and be comfortable and skilled communicating and presenting to executive leadership.


* Manage and support team planning activities, roadmaps, and development schedules; monitor, track and communicate progress; escalate and manage expectations as needed; provide regular status updates


* Facilitate staff meetings, Monthly Business Reporting deliverables, and employee culture events


* Manage the team's communication program including announcements, user documentation, and Confluence pages


* Identify, design, and implement strategies to improve team productivity; build and maintain awareness of key initiatives, issues, trends and changes impacting consumers and Chase

Required qualifications, skills and capabilities


* 3+ years of experience or equivalent expertise in program management or performance optimization


* Proven ability to implement operational effectiveness initiatives


* Prior working exposure to operations of the product development life cycle and agile methodologies


* Excellent presentation and communication skills in formal and informal settings; Microsoft PowerPoint and executive presentation building skills; advanced Confluence Page design and administration skills


* Proven experience as a business manager, chief of staff, or similar role; excellent organizational and relationship skills


* Exemplary critical thinking...