Air Freight Manager

Job Title: Airfreight Manager

Job Location: Houston, Texas

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

As part of DHL Group, the world’s leading logistics provider operating in over 220 countries, we invite you to join our dynamic team.

Explore more about our vibrant career opportunities at DHL Careers.

Position Summary

The Airfreight Manager is responsible for leading, developing, and overseeing the full airfreight product—import, export, and gateway activities—within a freight forwarding operation.

This role drives operational excellence, ensures compliance with global and national regulations, manages key customer relationships, and delivers strong financial performance.

The Airfreight Manager provides strategic direction, leads cross‑functional teams, and ensures high-quality service delivery in a fast‑paced environment.

Key Responsibilities

Leadership & Team Management


* Lead, mentor, and develop airfreight operations teams (import and export).


* Oversee staffing, workload planning, training programs, and ongoing performance management.


* Establish a culture of accountability, teamwork, quality, and continuous improvement.


* Serve as the primary escalation point for complex issues, customer challenges, and operational exceptions.

Operational Management


* Oversee daily airfreight operations, ensuring on-time performance, accuracy, and compliance with SOPs.


* Ensure completion and correctness of all documentation (MAWB/HAWB, commercial invoices, AES filings, DG certs, arrival notices, etc.).


* Optimize booking, routing, and capacity management with airlines and service providers.


* Implement and monitor KPIs such as transit times, milestone completion, service failures, and productivity metrics.


* Drive process efficiency, automation adoption, and operational standardization.

Compliance & Quality Assurance


* Maintain strict adherence to TSA/IACSSP, CBP, IATA, and export/import regulatory requirements.


* Ensure proper screening, documentation, and handling of cargo, including DG, pharma and perishable shipments.


* Conduct routine audits to ensure documentation accuracy, system integrity, and audit readiness.


* Lead QHSE and security initiatives across the department.

Customer Relationship & Service Excellence


* Manage and support key accounts; ensure service commitments and KPI expectations are met or exceeded.


* Proactively communicate with customers regarding exceptions, delays, or cost impacts.


* Collaborate with sales and account management teams to support business growth, customer onboarding, and service optimization.


* Resolve escalations with urgency and professionalism.

Carrier & Vendor Management


* Negotiate rates and allocations with airlin...