Housing Management Coordinator

Housing Management Coordinator

Pay £14.06 per hour (£27,500 per annum) and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw), Monday to Friday 09:00 – 17:00

Toward Road, Sunderland

Home, a place where you belong

This is a great opportunity to join our team.

As our Housing Lead, you’ll focus on tenancy support for our customers who are experiencing mental health and homelessness, ensuring their homes are safe and well maintained.

Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What you'll do


* Making sure that our customers rooms are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.


* Help our customers with housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.


* Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s Great Places to Work!

You have


* Experience in managing a housing caseload and handle landlord and housing management duties


* Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


* Able to take on a lead role within the team, offering guidance and support to your colleagues


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* Confident working collaboratively with colleagues in other parts of the business as well as with external partners

The practical bits


* Monday to Friday 09:00 – 17:00


* Based at 1 Toward Road in Sunderland you’ll spend majority of your time here.


* Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups.


* Engage difficult to move on customers in a person-centred way that delivers on outcomes.


* You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?


* 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy)


* 800+ discounts on shops, holidays, days out, tech and more


* Instant pay access with Stream


* Matching ...