Reservations, Groups, Meetings & Events Coordinator

Hotel Indigo Torquay is looking for an Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life on a 24-hour per week contract!

Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town.

Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails, where nature can be truly appreciated.

Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

Hotel Indigo provides a unique and memorable experience, offering a tonic for the body, imagination, and soul, while capturing the spirit of this historic English seaside destination.

We are looking for a Reservations, Groups, Meeting & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue.

You will build strong relationships with your clients through regular contact by telephone, e-mail and in person.

You will also actively seek client feedback and sales leads wherever possible.

All bookings will be made via our in-house system, creating written confirmations & function sheets.

Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience.

Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.

As a Reservations, Groups, Meeting & Events Coordinator, your amin duties will be:


* To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible


* To accurately input all enquiries into Sales and Catering system


* To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require


* To actively work as part of a team to achieve the department objectives and budget


* To actively consider prevention, recovery and investigation of any complaints


* To liaise with clients to ensure that accurate details for each event & reservation are obtained


* To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.


* To establish client requirements and identifying how the hotel can facilitate their needs


* To respond to all M&E enquiries in-line with company standard

Just like no two Hotel Indigos are alike, we believe no two individuals are alike.

Therefore, we offer our colleagues with a wide range of additional benefits to support you.

By taking a confident step in your career and joining us, you can expect to receive….


* Financial security - £16,723...