Senior Customer Success Associate - Healthcare Payments

Shape the future of our customer experiences and directly influence product success.

Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments.

As a Senior Enterprise Customer Success Associate in healthcare payments, you support our clients throughout their journeys with our products.

As a core contributor of the team, you are responsible for customer adoption, and beyond, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction.

You will play a crucial role in supporting customer satisfaction for large healthcare systems by owning technical escalations, addressing complex pain points, and providing insightful suggestions to drive efficiency.

You will work closely with our Customer Success team and other cross-functional groups to ensure a seamless customer experience.

This role provides an opportunity to sharpen your skills within a fast-paced, team-oriented environment.

Your primary responsibility will be to help large healthcare providers maximize the utilization of our products and services by blending technical problem solving skills with strong interpersonal capabilities in front of a mixed audience of analysts and executive leaders.

J.P.

Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction.

The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment.

The Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services.

Job Responsibilities


* Executes product adoption, expansion, and retention activities to support a healthy customer base


* Provides customer assistance during regular account meetings while keeping thorough notes to ensure accountability for customers and delivery of action items.


* Takes new customers through the process and guides them through the initial setup and configuration of our products to fit their specific needs


* Tracks and analyzes key success metrics to measure customer health and identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity


* Serves as a subject matter expert on our solutions to help execute product adoption, expansion, and revenue retention activities among a healthy customer base


* Demonstrates strategic thinking and articulates the value-add of our products and services in front of the customer's executive decision makers.

Tracks and analyzes key metrics to measure successful product usage


* Develop strong relationships with J.P.

Morgan Healthcare Payments customers' oper...