Project Manager - Field Engagement & Support

As a Education, Tools & Resources Senior Associate within CBD Field Engagement & Readiness, you support the Education, Tools & Resources Lead.

In this national role, you'll help coordinate onboarding and continuing education efforts, build and maintain tools and job aids, and partner with cross-functional stakeholders to deliver a consistent, high-quality employee experience.

Join a team focused on elevating skill development and strengthening execution across CBD.

Job Summary

The Senior Associate, Education, Tools & Resources supports the Education, Tools & Resources Lead within CBD Field Engagement & Readiness.

This role helps coordinate and execute onboarding, continuing education, and offboarding enablement activities; contributes to the creation and maintenance of tools and resources for field and national teams; and partners with HR learning and cross-LOB stakeholders to improve learning experiences and resource adoption.

The Senior Associate drives operational rigor-tracking deliverables, timelines, communications, and feedback-to ensure programs and resources are delivered accurately, on time, and with strong stakeholder alignment.

Job Responsibilities


* Program support & coordination: Assist with the planning and execution of CBD onboarding, continuing education, and offboarding activities, including timelines, logistics, and stakeholder coordination.


* Continuing education administration: Support annual continuing education planning by maintaining training calendars, tracking completion, and coordinating updates across job families.


* Compliance training coordination: Help monitor compliance training requirements and completion reporting; escalate risks, delays, or data gaps to the VP lead.


* Tools & resource development: Draft, format, and update guidance documents, job aids, tip sheets, and FAQs; ensure materials are accurate, current, and easy to use.


* Content management: Maintain inventories of resources (version control, distribution lists, and storage locations), supporting consistent access and usage across CBD.


* Stakeholder partnership: Collaborate with HR learning partners, cross-LOB partners, and internal stakeholders to gather requirements, incorporate feedback, and support adoption.


* Research & continuous improvement: Collect and synthesize field feedback, trend data, and gap assessments; propose enhancements to learning content and resources.


* Communications support: Draft program announcements, change notes, and updates for field and national audiences; support a consistent communications cadence.


* Metrics & reporting: Track key program metrics (participation, completion, satisfaction/feedback) and prepare summaries for leadership reviews.


* Firmwide integration support: Assist in aligning CBD resources with firmwide tools and learning offerings, helping identify where to leverage existing modules vs.

create new content.

Required Qualifications, capabilities, an...