Sr. Account Manager

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

The Senior Account Manager is responsible for managing a sales territory that includes both national and select multi-national accounts that utilize Sterigenics’ global sterilization network but are headquartered in the U.S.

This role supports a portfolio of high-value customers in the medical device markets as well as CMO’s and target markets.

As the primary relationship owner, this role drives customer satisfaction, retention, and growth across all facets of the relationship—including contracting, pricing, operations, consulting services, validations, and issue resolution.

The Senior Account Manager also plays a key role in securing incremental business within existing accounts and driving new customer acquisitions.

Duties and Responsibilities


* Maintain and grow the assigned customer portfolio, focusing on revenue expansion, relationship depth, and pricing margin improvement


* Serve as the lead point of contact for all assigned accounts, managing cross-functional internal teams to ensure seamless service delivery


* Analyze customer pricing and margin trends, working closely with senior sales leadership to ensure fair, competitive, and profitable agreements


* Support contract negotiations and re-contracting efforts in line with customer needs and Sterigenics’ commercial goals


* Identify and develop new revenue opportunities within the base business, as well as with newly assigned or self-developed customers


* Build and maintain strong relationships with customer stakeholders at multiple levels and functions


* Lead cross-functional collaboration with Operations, Quality, Finance, and Customer Service to resolve customer issues and deliver exceptional service


* Prepare and conduct professional Quarterly Business Reviews (QBRs) with key customers to assess performance, identify improvement areas, and reinforce partnership value


* Assist in continuous improvement efforts related to quality, operational efficiency, and cost control


* Collaborate with Commercial leadership and cross-functional teams to forecast revenue and capacity needs by cu...