ITSM Entitlement Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Coordinate and manage relationships with 30+ commercial software publishers, supporting enterprise desktop software licensing operations across the contract.
- Track, analyze, and maintain compliance for 400+ software entitlements, ensuring accurate usage, renewals, and reconciliation with contract terms.
- Provide subject matter expertise in desktop software licensing, including onboarding new publishers, validating license compliance, and identifying optimization opportunities.
- Support the procurement and onboarding of new managed publishers, including requirements analysis, documentation, and coordination with acquisition stakeholders.
- Produce and contribute to contract deliverables, reports, and artifacts supporting enterprise IT operations and asset management.
- Analyze business processes related to software asset management and licensing, recommending improvements aligned with federal IT governance and contract requirements.
- Collaborate with technical, procurement, and program management teams to ensure licensing activities align with contract objectives and policies.

Job-Specific Minimum Requirements:
- Demonstrated experience coordinating with multiple commercial software publishers/vendors in an enterprise IT environment, including license onboarding and ongoing relationship management.
- Proven ability to track, manage, and reconcile large volumes of software entitlements (hundreds of licenses), ensuring accuracy, audit readiness, and compliance with contract terms.
- Hands-on experience providing software licensing subject matter expertise, including validating compliance, supporting renewals, and identifying optimization or cost-avoidance opportunities.
- Experience supporting IT procurement activities, including requirements documentation, coordination with acquisition teams, and onboarding of new managed publishers.
- Strong analytical skills to analyze business processes, identify gaps or inefficiencies, and recommend improvements related to software asset management and licensing operations.
- Experience producing formal deliverables, reports, and documentation in support of federal IT programs or enterprise IT operations.
- Ability to collaborate effectively with technical, procurement, and program management stakeholders in a regulated federal environment
- Bachelor's degree in business, Information Systems, Management, or a related field (or equivalent experience)
- 5+ years of experience in business analysis, IT asset management, software licensing, or enterprise IT support

Preferred Skills and Qualifications:
- Experience supporting federal IT programs under GSA MAS or similar contract vehicles
- Strong knowledge of software asset management (SAM) and desktop licensing models
-Experience supporting IT procurement and vendor onboarding
- Advanced skills in Excel, rep...