Vice President Product Manager - Customer Acquisition and Marketing Platform Digital Products

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Customer Acquisition and Marketing Platform, Enablement Services Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you act as the voice of the customer and develop profitable products and features that delight customers and provide customer value.

Leveraging your deep understanding of how to get a product off the ground, you guide successful launches, gather crucial feedback, and ensure top-tier client experiences.

You challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspires cross-functional teams to create groundbreaking solutions that address customer needs.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

In this role, you will help define and execute the product roadmap for technical capabilities (including API-driven products) that sit within the Chase ecosystem.

You will partner closely with engineering, architecture, data & analytics, experience, and automation teams to translate platform and customer needs into a sequenced roadmap.

You will balance innovation with risk posture, reliability, and measurable business outcomes while driving alignment across multiple product teams.

Job responsibilities


* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the technical framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Manages key relationships with engineering, architecture, analytics, automation teams, and a diverse set of product teams to understand needs and program goals


* Communicates effectively and frequently by sharing the product vision and articulating the questions and answers needed to build the right features


* Serves as a center for knowledge by connecting curiosity and expertise in the digital experience space to the teams that can effect change


* Acts as a technical and customer problem solver by defining the problem, understanding where the platform sits in the Chase ecosystem, and assessing technologies and approaches to drive objectives


* Oversees the end-to-end API product roadmap (including vision, development, risk managemen...