Raleigh Compact Construction Service Manager I

PRIMARY FUNCTION:



* Service CCE customer machines in a timely and professional manner to ensure Customer Satisfaction.



* Manage company resources to maximize Financial Performance in terms of profit, productivity,

efficiency and return on capital.


* Manage people, space, tools, and money to optimize Resource Deployment.


* Create a stimulating environment to provide for the Personnel Department.



* Maintain a safe and environmentally responsible workplace to ensure Regulatory Compliance.


* Bilingual (Spanish/English) skills are preferred but not required.

ESSENTIAL DUTIES:

Customer Satisfaction


* Serve our customers in a timely, professional manner and provide high quality services at a value-based price.


* Provide prompt response to customer needs and minimize downtime.

Turn customer machines around in the shortest amount of time possible.


* Ensure that the work we do is done right the first time.

Minimize rework.



* Maintain daily contact with the customer to keep them apprised of the status of the repairing of their machine.


* Be available to support customers 24 hours a day providing over the phone troubleshooting, equipment specifications and transportation regulation guidelines.


* Manage the billing process to ensure accuracy and fairness.

Fully document machine repairs accurately and professionally.


* Administer Warranty/Policy Guidelines to minimize customer expenses while protecting our relationships.


* Manage the customer notification of all PIP and PSP repairs.

Assist the customer in scheduling these repairs at a mutually convenient time.


* Monthly review of KPI Metric and review of CI boards


* Conduct weekly Toolbox Talks and previous week's accident review with technicians


* Conduct pre-delivery of all new machines.

Inspect and validate machine performance in accordance with all published specifications.



* Inspect customer machines whenever possible to provide a professional assessment of the machine's condition.

Make recommendations for needed repairs, maintenance procedures and operating parameters.

Financial Performance


* Manage the Profit/Loss Statement for the assigned operation including top line sales, flat rate pricing, expense controls, resource scheduling and staffing.


* Coordinate with the Credit Department to ensure the credit worthiness of a customer prior to completing the work.

Administer all C.O.D.

transactions.


* Manage the Work Order Administration process to ensure timely reporting, accuracy, parts used, special shipping charges, outside purchases, warranty claims and labor charges to minimize work in process.


* Manage company assets including vehicles, equipment and tooling to insure maximum returns.

Plan and schedule routine maintenance, ensure EPA, OSHA, and MSHA compliance and plan for future expansion.


* Review and approve all performance reports.

Ensure that reports accurately reflect ac...