Services Planner

❑Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems

•Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute

•Work Orders are created automatically or by Order Management or Technical Support (CCC)

❑Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability

❑Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.

=> optimized scheduling has direct impact on Field Services Profit & Loss !

❑Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)

❑Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

❑For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)

❑Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).

Application Period: 09.06.2026-16.06.2026


* Bachelor's degree or equivalent experience.


* Experience in planning, scheduling, customer service, field services, or operations.


* Strong organizational and prioritization skills.


* Ability to manage multiple stakeholders and work in a fast-paced environment.


* Good communication and problem-solving skills.


* Proficiency in Microsoft Office and scheduling tools.


* Fluent in English; Greek is a strong advantage.

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