Reception

A fantastic opportunity for a Receptionist to join our team at Kimpton Charlotte Square on a  Full-Time contract!

You will earn £13.20 per hour – equal to £27,456.00 salary

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Receptionist:


* Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.


* Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.


* Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice


* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. 


* Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.


* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).


* Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!


* Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

Your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.

You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. 

To succeed as a Receptionist, you will need:


* Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5

* Hotel is beneficial


* Confident working on Hotel systems, experience working with Opera specifically is a big plus


* Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection. 


* A...