Housing Management Coordinator

Housing Management Coordinator

Pay £14.06 per hour and great benefits including Health Cash Plan

Permanent, part time (1 x 25.5 hpw or 2 x 12.75 hpw), rota working

East Ipswich, Suffolk, across two Mental Health Supported Housing services

Home, a place where you belong

This is a great opportunity to join our team.

As our Housing and Property Lead, you’ll focus on tenancy support for our customers who have a mental health or ASD diagnosis, who may also have a substance misuse issue, ensuring their homes are safe and well maintained.

Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What you’ll do


* Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies including signups and Health and Safety checks/ reporting repairs.


* Working closely with Support Coordinators to oversee referrals and assessments


* Help our customers with housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting rooms/flats ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / flats within set timescales, including ordering furnishings


* Ensuring we are health and safety compliant and that maintenance standards are met, including ordering supplies.

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s Great Places to Work!

You have


* Experience in managing a housing caseload and handle landlord and housing management duties


* Know-how of re-letting of rooms or flats, collecting rents, and taking formal tenancy action when needed.


* Able to take on a lead role within the team, offering guidance and support to your colleagues


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits


* Work pattern - Monday to Friday between 9-5, hours to be flexed to meet the needs of customers/ services


* Based at our services in Ipswich you’ll spend your time travelling between two services in IP1/ IP4.


* Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups and Health and Safety reports


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