IT/OT Solutions Analyst

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history.

As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine.

Our purpose is to fuel confidence by helping people look better, feel better, and live better.

We believe you do not have to choose between living life and making a living.

Live your best life with Merz Aesthetics.

A Brief Overview

The IT/OT Solutions Analyst serves as a key liaison between Manufacturing Operations, Business Teams, and Enterprise IT.

This role provides hands-on technical support across IT and OT environments while acting as a customer-facing conduit for application onboarding, system integration, identity and access management, and technical enablement.

The ideal candidate combines broad technical knowledge (networking, systems, identity, and integrations) with strong business acumen, enabling them to translate requirements, guide solution design, and ensure secure, compliant, and scalable outcomes.

What You Will Do


* IT/OT Enablement & Support - Serve as a senior technical point of contact for OT environments, providing hands-on support for the manufacturing floor and lab coordinating with vendors, and central IT teams- Lead onboarding and enablement of new applications, tools, and platforms across manufacturing and enterprise environments, including coordination of validation and change control activities where applicable - Partner with business stakeholders early in the solution lifecycle to scope, qualify, and shape technology requests entering the IT and OT environments


* OT Identity, Access & Integration - Administer and help govern Active Directory, role-based access control, and identity lifecycle processes in the OT environment, including service account management and privileged access hygiene- Ensure user, system, and service account access aligns with security, compliance, and segregation-of-duties requirements; support audit and regulatory reviews (21 CFR Part 11, internal quality controls) as a technical contributor- Support and help design application and system integrations across the IT/OT boundary, coordinating across infrastructure, security, and application teams


* Technical Coordination & Troubleshooting - Perform troubleshooting and analysis across networking (connectivity, segmentation, firewall context), systems (servers, endpoints, virtualization), and application interfaces and integrations, escalating to specialist teams when appropriate- Coordinate issue resolution across internal teams and external vendors, holding clear ownership of assigned incidents and driving them to timely resolution- Document solutions, patterns, and operational knowledge, contributing to a reusable playbook for recurring IT/OT scenarios


* Business Partnership & Advisory - Act as a trusted adviso...