Senior Lead Salesforce Developer

Essential Duties and Responsibilities:

- Coordinate with the Functional Team to gather a detailed understanding of the business requirements.

- Participate and provide support in the analysis of the requirements, fit- gap analysis, and the design of the solution.

- Define and document the technical design of the solution including facilitating reviews and approvals.

- Develop and configure the technical modules including integrations as defined in the technical design document.

- Perform thorough unit testing of the developed modules including demonstrating the solution as required.

- Provide necessary support during system, integration, performance testing, and end-user training.

- May provide guidance, coaching, and training to other employees within job area.

Job-Specific Essential Duties and Responsibilities:

- Lead the design and delivery of Salesforce solutions with a focus on Service / Health Cloud and Experience Cloud, leveraging Apex, Lightning Web Components (LWC), and declarative capabilities for scalable architecture.

- Architect and implement complex integrations using REST/SOAP APIs, Platform Events, and middleware solutions (e.g., MuleSoft), ensuring reliable and secure data exchange.

- Develop and enforce robust coding standards, perform code reviews, and optimize performance through bulkification, efficient SOQL/SOSL usage, and governor limit management.

- Implement advanced Service Cloud configurations such as Omni-Channel, Case Management, Entitlements, Knowledge, and automation using Flows and Apex triggers.

- Build and maintain DevOps practices, including version control (Git), CI/CD pipelines, automated testing (Apex unit tests), and deployment strategies using tools like Copado, Gearset, or Salesforce DevOps Center.

- Meet with stakeholders to understand requirements, determine design and perform gap-analysis to identify appropriate deployment strategy.

- Evaluate, ensure and recommend appropriate solution is leveraged - platform vs Service cloud.

- Brainstorm solutions, conduct architecture and design reviews to support internal teams as well as end clients.

- Follow best practices and continuous improvement process to identify future upgrade issues and design consideration.

- Respond to technical issues in a professional and timely manner.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor's Degree from an accredited college or university is required

- 5 years of Salesforce experience.

- While not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD environments.

- Experience in both platform and cloud offerings including communities

- Experience in UI/UX design of Salesforce application.

- Experience in configuring Contact Center capabilities like Omnichannel, Skill based r...