Manager, Customer Solutions

We’re looking for a hands-on Customer Solutions Manager to lead our local Customer Solutions team while also owning key customer responsibilities.

This is a working manager role—you’ll balance people leadership + individual execution to deliver a reliable, transparent customer experience.

What you’ll do



* Lead and develop the Customer Solutions team; set expectations, coach performance, and build capability


* Own the customer relationship and elevate the “voice of the customer” across the business


* Drive fast, accurate communication and issue resolution—especially in high-visibility situations


* Lead escape/crisis management when delivery or quality impacts customers, with timely updates and action plans


* Standardize best practices, reporting, performance reviews, and quarterly business reviews


* Identify and implement process improvements to increase efficiency and customer satisfaction


* Partner with Sales/BD on quoting, pricing inputs, profitability and capability analysis


* Ensure compliance with contractual obligations and export control regulations

What we’re looking for



* Bachelor’s degree preferred (or equivalent experience)


* 5+ years’ relevant experience; strong preference for aerospace or highly regulated industry


* Proven people leader with strong professional presence and executive-level communication


* High sense of urgency, sound judgment, and comfort operating in ambiguity