Technical Support Engineer with Spanish

Join our Technical Customer Care team as a trusted technical advisor who turns customer challenges into solutions.

If you thrive on solving complex problems and delivering exceptional support, this role offers the perfect blend of technical expertise and customer impact.

What will you do?


* Provide expert technical support by diagnosing and resolving inquiries related to product specifications and system integration


* Assist customers with product selection and troubleshoot issues to optimize performance and satisfaction


* Partner with internal teams to escalate complex cases and contribute insights that enhance product functionality


* Deliver responsive, proactive solutions that improve the customer experience and drive loyalty

What are the key skills we are looking for?


* Active Listening - intermediate level; understanding customer needs to provide accurate technical guidance


* Communication - intermediate level; explaining complex technical concepts clearly to diverse audiences


* Problem Solving - intermediate level; diagnosing root causes and delivering effective resolutions


* Product Application - intermediate level; advising customers on optimal product use and integration


* Product Knowledge - intermediate level; applying technical expertise to support customer inquiries


* Troubleshooting - intermediate level; identifying and resolving technical issues efficiently


* Customer Service - intermediate level; building trust through responsive and solution-focused support


* Time Management - intermediate level; balancing multiple customer requests while maintaining quality

What qualifications will make you successful?


* Strong technical aptitude with the ability to learn and apply product knowledge quickly


* Customer-focused mindset with a passion for solving problems and exceeding expectations


* Collaborative approach to working with cross-functional teams on complex issues


* Adaptability and resilience in a fast-paced environment with evolving customer needs

What's in it for me?


* Expand your technical expertise while working with innovative products and solutions


* Collaborative team environment that encourages knowledge sharing and growth


* Professional development opportunities to advance your career


* Direct impact on customer satisfaction and business success

Bring your technical talent to a team that values your expertise - apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities.

This means you matter.

Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you.

We value you".

It's more than just pay and benefits- it's a meaningful investment in you.

It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters...