Associate, Quality I

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.

We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home.

Come see why our associates love working at MasterBrand.

Job Description:

The Quality Associate works within the Ferdinand Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes.  This individual will also assist in solving problems, controlling variables, and providing candid & accurate feedback that are critical to quality.

Organizational Relationship: 

This position will report to the area Superintendent.

Accountabilities: 


* Actively participate in the Layered Process Audits and work towards resolution of open items


* Interacts with Group Leaders, Team Leaders, and Engineering in the identification and resolution of product quality problems


* Interacts with internal and external customers to resolve quality problems


* Participate in the Customer Complaint Analysis


* Lead and track daily/weekly operational metrics (X-Rite readings, PPM, QA boards, NorthStar, OOCA, OBKA, color checks, etc.)


* Lead and record activities for Quality Round Table meetings (Bi-Weekly)


* Visit customers at job sites as required


* Periodically review specifications and Standard Operating Sheets (SOS) etc.

for accuracy and revisions


* Support Ferdinand Operation employees as needed to interpret specifications and solve problems


* Support the Ferdinand Quality System by performing tasks to ensure compliance and initiate continuous improvement of the system


* Provide accurate information and feedback to all Business Units and Ferdinand Operations Leadership Team


* Provide training/coaching on quality related issues to Ferdinand production associates and management


*  Lead and/or participate in Kaizen improvement events


* Generate, modify, and complete Standard Operating Sheets (SOS)


* Report out on projects using the A3 project management process / format


* All other duties as may be assigned at management's discretion

 

Knowledge, Skills and Experience: 


* Ability to apply and interpret statistical data


* Computer skills (Word, Excel, and PowerPoint) required


* Must be a team player with strong written and verbal communication skills


* Must have the ability to actively initiate, lead, and participate in problem solving activities


* Must be able to give candid feedback and report findings of non-compliance to the Ferdinand Quality System


*  Ability to maintain the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities


* Must have the abili...