Operations Coordinator - Maintenance & Repairs

Motorlease

Job Title: Operations Coordinator - Maintenance & Repairs

Reports to: Assistant Vice President - Operations

Department/Team: Fleet Operations

Job Purpose

Motorlease is a nationwide fleet management company with a proud legacy spanning 80 years.

We provide customized fleet leasing solutions to small and mid-sized fleet operators across the U.

S.

Our success is built on a steadfast commitment to our clients - delivering exceptional service, developing long-term partnerships, and always keeping our brand promise front and center: With us, it's personal.

As a member of the Fleet Operations team, you will be working to provide our customers & our partners with superior service through the process of maintaining vehicles and coordinating repairs.

 Job Responsibilities : 


* Maintenance PO's
+ Act as a liaison between customers and maintenance facilities to ensure service needs are thoroughly completed in an efficient and timely manner.
+ Answer incoming maintenance and accident calls
+ Review and authorize routine maintenance service orders within company guidelines
+ Generate and issue maintenance PO's to service facilities


* Insurance Related Work
+ Assist the Fleet Operations team with overflow support for accident calls, including:
o   Incoming accident notifications & reports
o   Working with drivers to locate body shops
o   Assisting with rental vehicle needs
o Navigate through the estimate, repair and approval process of damages


* Safety Recalls
+ Assist the Fleet Operations team in an overflow capacity to provide information and notifications to drivers and fleet contacts of manufacturer issued safety recalls


* Team
+   Work collaboratively with all cross-functional groups, including Management, Customer Experience, Business Development & Accounting
+   Provide overflow support for other team members to ensure that client needs are met
+  Assist with process improvement initiatives, improving workflow & identifying efficiencies & cost savings


* Various projects & assignments

What You'll Bring


* Bachelor's degree preferred


* Strong communication skills, exceptional time management, effective planning & organizational skills


* Management of multiple projects while maintaining a high quality of work


* Demonstrate ownership & responsibility


* Ability to effectively interact at all levels of the organization as well as with external customers & vendors


* Capable of working individually in a fast-paced environment in addition to working well within a team


* Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred

What Motorlease Offers


* Salary: $45,000-$50,000


* Benefits: Health Benefits, Paid Time Off, Retirement plans, Performance bonus & more


* On-site, full t...