Assistant Night Manager - Crowne Plaza Carlton

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway.

Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District.

The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

A highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events.

Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

As Assistant Night Manager, you play a crucial role in ensuring the smooth operation of the hotel during night time hours.

This position is responsible for supervising the overnight staff, conduct daily audit and reporting, and ensuring the safety and security of the property.

The Hotel Assistant Night Manager serves as the point of contact for guests and employees during overnight hours, handling various tasks and issues.

A little taste of your day-to-day:

Your areas of responsibility include, but not limited to:

Guest Services


* Manage late arrivals and early departures with a warm and professional demeanour.


* Handle guest inquiries, requests, and concerns, striving to provide excellent customer service


* Assist guests with special requests and ensure their needs are met promptly.


* Conduct Night Audit procedures.


* Handle cash and credit card transactions following compliance requirements


* Assist with customer reservations and billing inquiries


* Prepare and ensure effective delivery of In-room Dining function during overnight hours


* Assist with Front Office projects and coverage as directed by Leadership Team

Staff Supervision:

•      Support other night shift staff, including front desk agents, security personnel, and other night staff members.

•      Provide guidance, training, and support to ensure team members perform their duties effectively.

•      Assume Night Manager operational duties in the absence of Night Manager

Financial and Reporting Accuracy:

•      Responsible of checking all financial and operational system information prior to running the night audit to ensure accuracy

•      Run the night audit after all checks have been completed seeing it to a smooth completion

•      Ensure no-show reservations are rolled accurately on PMS and handed over to Reservations

•      Prepare and send out daily emails to the hotel EXCOM including daily briefing document, arrivals report, gues...